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Responding to Conflict: Strategies for Improved Communication

American Management Association See all classes by this school @ 1170 Peachtree St, Atlanta, GA

Learn to manage and resolve conflicts positively with the strategies and tools taught in this conflict management course. Improve your communication skills, develop conflict awareness, and gain the ability to choose strategies to handle conflicts. Expand your conflict management skills and find productive ways to manage conflict.

(8) All levels 21 and older
$2,895

2 sessions

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+28950 pts
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5-Day "MBA" Certificate Program

Build a comprehensive grasp of key business topics and strategies to lift your business skills and managerial acumen. Step into a dynamic learning experience that equips you for business success.

  • All levels
  • 21 and older
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  • 1170 Peachtree St, Atlanta, GA
  • 37 hours & 30 minutes over 5 sessions

Start Dates (0) $4,395/person

No upcoming dates are currently available.

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Class Description

Description

Today's business environment is changing rapidly and dramatically. Competition intensifies daily across all industries and markets. Your ability to effectively understand and harness data, reduce organizational risks, and expertly manage people, complex processes, and emerging technology is being tested constantly. This comprehensive program prepares you to innovate strategically, develop winning business strategies, and lead with confidence and competence.

In this one-of-a-kind comprehensive program, you will explore these vital leadership skills and business behaviors guided by recognized leading business experts. You will practice applying these concepts in an intensive and realistic business simulation. Each new skill you master will reinforce and support every other skill you develop. Working alongside peers from diverse industries and business sectors, you will also develop the essential leadership skills you need to apply these behaviors effectively on the job. This hands-on, 5-day immersive course, filled with compelling case studies, practical exercises, and interactive activities, offers the unique opportunity to experience what every business must accomplish: cut costs, increase revenue, and mitigate risks, all with a holistic, game-changing approach that can have a lasting positive impact on your career trajectory and your entire professional future.

Certificate Programs Include Additional Post-Course Resources:

  • On-demand lessons to reinforce and refresh key skills and concepts
  • Best practice skill refreshers to maintain your knowledge and competency
  • Articles offering practical tips and tactics applicable to your work

Who Should Attend:

This program is designed for all business professionals who need a comprehensive, practical, actionable set of skills and tools. It is ideal for those seeking to enhance analytical thinking, personal effectiveness, professional competency, and business acumen to make sound and confident business decisions.

How You Will Benefit:

  • Know your numbers thoroughly to make sounder business decisions rapidly
  • Communicate and collaborate more effectively with your team, senior management, and external stakeholders
  • Improve the way you manage people, organizational processes, and business risks to successfully drive projects and create measurable value for your organization
  • Enhance creativity and innovation within your team to develop novel solutions to persistent problems and respond effectively to changing customer expectations
  • Apply what you learn in a guided business simulation alongside fellow course participants
  • Sharpen your leadership skills with immediately actionable tips and practical tools

What Will You Cover:

Get a Return on Investment

  • Identify how the fundamental relationship between risk and return influences everyday business decisions
  • Recognize how effective risk management maximizes financial returns while mitigating, minimizing, and eliminating risks
  • Know the critical importance and reliable sources of high-quality business information
  • Identify specific ways a business creates, builds, and sustains competitive value

Speak Finance

  • Learn the General Accepted Accounting Principles (GAAP) that govern financial reporting
  • Examine the differences between cash and accrual accounting methods
  • Recognize how the accounting process flows from journal entries through the general ledger, trial balance, and final financial statements, translating operational activities into financial results
  • Prepare and understand an income statement, balance sheet, retained earnings statement, and cash flow statement

Problem Solve, Invest, and Grow

  • Identify and define key liquidity, leverage, and profitability ratios
  • Improve profitability through comprehensive cost analysis and profit planning techniques
  • Apply different methods for evaluating capital expenditure decisions, monitoring project performance, and reaching sound strategic conclusions
  • Evaluate and monitor operating performance across the organization

Manage

  • Develop, coach, and effectively motivate individual people and teams
  • Apply sophisticated tools to manage teams, processes, and critical information
  • Successfully address generational differences and manage conflict constructively
  • Make the transition from operational manager to strategic organizational leader

Communicate

  • Utilize effective speaking, listening, and writing strategies to enhance your interpersonal and organizational communication abilities
  • Present ideas in writing and verbally in a logical, well-organized format using an appropriate professional tone
  • Learn effective strategies for virtual and cross-cultural communication across global organizations
  • Develop your personal mission statement and career strategy for long-term success

Strategize

  • Use the ADEPTT strategic analysis model to assess the current state of your business and define clear goals
  • Effectively engage stakeholders to achieve positive results and buy-in
  • Successfully plan and execute a strategy across your organization
  • Troubleshoot challenges and systematically track results of strategy execution

Market

  • Use the Five Ps of Marketing framework: positioning, product, price, place, and promotion
  • Create compelling customer value propositions and cultivate lasting business relationships
  • Explore the transformative impact of social media on marketing and customer engagement
  • Analyze marketing budgets, implement controls, and track marketing performance

Create and Innovate

  • Learn various proven techniques for generating new ideas and uncovering hidden opportunities
  • Anticipate evolving customer needs and develop novel solutions to address them
  • Use the four basic rules for productive brainstorming sessions
  • Apply practical tips and tools to develop creative and innovative thinking around products, services, and business models

Business Challenge Simulation

  • Collaborate with your team of R and D, Sales and Marketing, Finance, and Operations in an online simulation featuring realistic business challenges
  • Understand competitive market dynamics, create customer demand, and invest strategically in the future
  • Create greater shareholder value for your company
  • Put your newly acquired knowledge and skills to use alongside your leadership and teamwork abilities

Lead

  • Explore the fundamental differences between leading and managing
  • Examine key characteristics of effective leadership
  • Present as a team on leadership and management aspects of making sound business decisions

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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