Management Skills for New Managers

High-performing managers know how to accomplish objectives efficiently and effectively. Master the fundamental principles of management that will distinguish you in your field, with accelerated results. Through intensive role-playing exercises, personal assessments, and detailed practical applications, you will examine motivation strategies, assignment of responsibilities, developmental coaching, interpersonal communication, performance evaluation, and strategic leadership.

Enroll in this course to identify and eliminate skill deficiencies that limit your team's potential and your professional growth. You'll walk away equipped with practical knowledge, valuable insights, and proven strategies that you can implement immediately to lead your team and organization more successfully.

Program Content and Learning Modules

Understanding the Manager's Function and Responsibilities

• Examining core qualities and capabilities essential for management success
• Defining the critical roles and responsibilities of management positions
• Discussing current environmental factors and specific challenges affecting new managers

Performance Management as an Ongoing Process

• Articulating the purpose and function of systematic performance management
• Identifying key process components and common obstacles
• Practicing hands-on performance management skills
• Evaluating your current performance management approach and practices

SLII®: Strategies for Influencing and Leading Effectively

• Developing more intentional and productive conversations with team members
• Building your capacity to adapt and respond to diverse workforce characteristics
• Applying multiple leadership approaches to help team members accomplish goals and tasks

Development Through Coaching

• Understanding the importance of coaching and its prerequisites for success
• Building competency in specific coaching techniques and approaches
• Addressing problematic employee behaviors with professionalism and sensitivity
• Applying the AMA coaching discussion framework
• Understanding the distinct differences between coaching and disciplinary action

Creating an Environment That Motivates and Engages

• Examining the manager's influence on employee motivation and engagement
• Exploring key drivers and elements of the motivation process
• Recognizing and implementing management practices that build motivational climates

Using Delegation as a Development Tool

• Explaining various delegation approaches and methodologies
• Assessing your current delegation practices and identifying opportunities for improvement
• Determining what work can and cannot be delegated
• Understanding the essential components of successful delegation
• Engaging in realistic delegation conversations and practice

SUPPLEMENTARY RESOURCES AND TOOLS:

• Comprehensive self-assessments covering performance management, digital communication, coaching effectiveness, diversity and inclusion, delegation practices, and cultural awareness
• Structured frameworks for addressing behavioral problems and executing delegation conversations
• Reflective worksheet on ethical business decision-making
• Templates for conducting performance alignment and development conversations
• Exclusive AMA resources on motivation, delegation, and leadership effectiveness
• Worksheet for assessing and enhancing your team's motivational climate

What You Will Gain

• Strengthen your self-assurance and capability as a manager
• Effectively manage teams across physical office and remote work environments
• Respond quickly to changing circumstances and make sound decisions with greater confidence
• Customize your leadership approach based on individual development levels
• Expand your versatility and responsiveness when leading diverse groups
• Foster a team culture that emphasizes engagement, motivation, and mutual support
• Communicate compelling vision and purpose to your team
• Supply your team with the necessary tools, information, and support for effectiveness
• Mentor employees in problem-solving and overcoming challenges

Who This Program Serves

Managers with one to three years of experience who are interested in enhancing their management capabilities and professional development.