CPR/AED

Cancellation

If you must cancel your registration for any reason please contact us via email, [email protected] with your request and explanation.

• Cancellations requested more than 4 business days prior to a scheduled class may receive a refund, less a $5.00 administrative fee.
• We will not issue refunds for cancellations within 4 business days of the scheduled class or for missed classes. In these cases, you forfeit your payment, or may pay the $20.00 rescheduling fee to attend a scheduled class on a different date.
• Online courses, keycodes and URLs assigned to a student are non-refundable, non-returnable and non-transferrable.

Rescheduling

If you registered and paid for a class, but can’t make that particular date or time, you may reschedule. Requests must be made in writing, emailed to [email protected], for our documentation purposes.

• If you reschedule within 4 business days of your scheduled class, or after a missed class, a $20.00 rescheduling fee applies.

No-Show

If a registered student does not show up to their scheduled class and has not rescheduled, they are considered a no-show and forfeit the complete paid registration fee.

• No-show students may reschedule for a different date, and will be responsible for the $20.00 rescheduling fee.
• Special exceptions may be considered on a case-by-case basis due to emergencies and other circumstances.

Low Enrollment and/or Emergency Cancellation

The school reserves the right to cancel classes at anytime, due to low enrollment and/or any unforeseen events, such as an emergency that’s due to severe weather, instructor illness/injury, family emergencies etc… In those unlikely events, we will make every attempt to contact you. Participants in these courses will receive priority enrollment in the next available class, and be given the option to reschedule or receive a full refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.