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Conflict Management Workshop

Learn how to navigate difficult encounters with diplomacy in the conflict management workshop. Pick up insights, practice techniques in a safe environment, and transfer your learning back to your work environment. Strengthen your ability to handle conflict situations productively and enjoy greater personal and professional success.

  • All levels
  • 21 and older
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  • Live, interactive online classroom
  • 8 hours

Express Checkout – $1,595


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Start Dates (6) $1,595/person

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Class Description

Description


Professionals who skillfully navigate conflict can establish stronger relationships, foster greater understanding, and achieve measurable success in both their careers and personal lives. However, conflict management requires more than good intentions; it demands specific strategies and emotional awareness. In this interactive workshop, you will identify your personal emotional responses to challenging situations and master techniques for managing difficult conversations with professionalism, respect, and authentic credibility.

Who Should Attend:

This program is designed for professionals and managers who seek to develop more effective conflict resolution capabilities and apply them productively in their work environments.

How You Will Benefit:

  • Strengthen trust and establish greater credibility among colleagues and team members
  • Transform potential conflicts into valuable opportunities for meaningful conversations that enhance work relationships and collaboration
  • Build confidence in facilitating challenging discussions with composure and assertive communication
  • Address conflict situations with proactive strategies rather than reactive responses
  • Develop greater personal effectiveness when handling conflict across various scenarios
  • Observe improvements in overall job performance and professional outcomes

What You Will Cover:

  • Understanding and assessing your own conflict management approach through comprehensive self-evaluation tools, including the TKI assessment
  • Practicing new conflict management techniques through role-play exercises in supportive, controlled settings
  • Exchanging proven strategies and practical recommendations for addressing conflict in professional contexts
  • Applying new skills and insights to your workplace setting using practical tools, templates, and supplementary resources

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (8)

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American Management Association

The American Management Association (AMA) is a global leader in talent development, offering a wide range of educational services to individuals and organizations. With a history dating back to 1923, AMA is a trusted partner for professional development, serving clients worldwide including 90% of the Fortune 500.

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American Management Association
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