Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning every day conversations into unproductive arguments – and misunderstandings become even more likely when we’re working remotely.
Overview
While you can’t avoid all work conflicts, you can change the way you handle these interactions. Exec-Comm’s Communicating to Resolve Conflict instructor-led virtual workshop will give you practical techniques and a framework to address conflicts more effectively, manage difficult conversations well, and build better working relationships.
Benefits
- Increase confidence and competence in communicating direct, constructive messages
- Ask questions and listen for key insights to open the lines of communication
- Use a collaborative problem-solving framework to resolve disagreements
- Handle hostile or emotional confrontations more effectively
- Develop more productive work relationships with your colleagues
Interactive Learning
You acquire skills through instructor briefings, discussion, and group exercises. A typical half-hour includes 10 minutes of instructor briefing and 20 minutes of practice and skill building.
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.