Management Skills for New Supervisors

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Who Should Attend

• New supervisors with fewer than five years of supervisory experience
• Process and production supervisors who want the benefit of basic management skills training

How You Will Benefit

• Know your role as a supervisor
• Understand diversity and individual differences
• Recognize legal responsibilities as a supervisor
• Manage an ethical workplace. Handle difficult conversations.
• Use effective communication skills of active listening and questioning
• Create a motivational environment using feedback and reinforcement to guide and motivate behavior
• Increase performance through coaching
• Use delegation as a tool to motivate and develop people
• Create a plan for your own continuing growth and development

What You Will Cover

Different Supervisory Styles

• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style

Managing Up

• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager

Managing a Diverse Workforce

• How diversity affects you, your work unit, your company
• Applying inclusivity to your team

Legal and Ethical Responsibilities

• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions

Creating a Motivational Environment

• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem

Communication Skills

• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching

• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Managing Performance Appraisals

• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions

Delegation as a Motivational Tool–to Develop and Motivate

• What to delegate, to whom to delegate, and how to delegate

Planning for Continuing Growth

Outline

Learning Objectives

• Understand Your Role as a Supervisor
• Understand and Value Diversity and Individual Differences
• Recognize Legal Responsibilities as a Supervisor
• Create a Motivational Environment
• Increase Performance Through Coaching
• Use Delegation as a Tool to Motivate and Develop People
• Create a Plan for Your Own Continuing Growth and Development

Different Supervisory Styles

• Understand the Three Supervisory Styles
• Demonstrate When and How to Use Each Supervisory Style

Managing Up

• Understand and Adapt to Your Manager’s Style
• Anticipate Your Manager’s Needs
• Develop the Best Possible Relationship with Your Manager

Managing a Diverse Workforce

• Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company
• Identify How to Apply Inclusivity to Your Team

Legal and Ethical Responsibilities

• Explain the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms
• Discuss Your Obligations Regarding Key Laws
• Describe the Ethical Responsibilities of a Supervisor
• Make Ethical Decisions

Creating a Motivational Environment

• Explain the Components of a Motivating Environment
• Discuss How Behavior Is a Function of Its Consequences
• Demonstrate Rules for Reinforcing Productive Behavior
• Explain How to Avoid Common Reinforcement Mistakes
• Develop a Strategy for Solving a Current Employee Motivational Problem

Communication Skills

• Demonstrate Active Listening to Show Understanding and Check Content
• Ask Questions That Uncover Valuable Information and Strengthen the Relationship

Coaching for Performance

• Demonstrate Giving and Receiving Feedback Constructively
• Specify Your Own Strengths and Development Needs as a Coach
• Ask Questions That Increase Employees’ Self-Awareness and Accountability
• Demonstrate the AMA GUIDE Coaching Model

Managing Performance Appraisals

• Understand How to Keep Effective Records
• Understand the Importance of Quarterly Performance Alignment Discussions
• Conduct a Performance Appraisal Meeting
• Cope with Various Employee Reactions

Delegation

• Identify What to Delegate
• Identify Whom to Delegate to
• Identify How to Delegate

Planning for Continuous Growth

• Identify Areas in Which You Want to Develop
• Make Your Own Developmental Plan