Outstanding Customer Service
- All levels
- 18 and older
- $129
- Earn 1,290 reward points
- Price Lock Guarantee
- Virtual Classroom, New York, NY
- 1 hour
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American Bartenders School @ 252 W 29th St, New York, NY
Embark on a comprehensive journey into the art of bartending, mastering mixology techniques, beer and wine essentials, customer service strategies, and legal knowledge essential for success in the industry. With hands-on practice and expert guidance, elevate your skills to thrive in the dynamic world of bartending.
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Committing to outstanding customer service means sometimes dealing with those not-so-pleasant customers. This interactive one-hour webinar will take you through an eight-step process for resolving customer complaints and handling each customer’s needs, no matter how challenging.
What You’ll Learn
Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.
Why you want to learn it
The details of customer service can make all the difference. Following proven guidelines will ensure that, at the end of the day, your customer’s emotional and practical needs are not only met, but exceeded. Each issue you solve with a positive, helpful attitude strengthens relationships with your customers.
How it will help you
The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.
Any 2 hour workshop/class has a NO Refund policy.
All other class offerings have a refund policy requiring cancellation 8 business days prior to the date of the class/program for a full refund less 5% cancellation fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
Get quick answers from CourseHorse and past students.
Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. We focus on giving people in business the opportunity to sharpen their skills and improve their performance in order to build positive,...
Read more about Dale Carnegie Training of Northern NJ
This school has been carefully vetted by CourseHorse and is a verified NYC educator.
Dale Carnegie Training of Northern NJ
Online
Virtual Classroom
New York, New York Online
Virtual Classroom
New York, New York
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